FAQs
If you have any questions about your account or any other matter, please feel free to contact our Client Experience Team. We can be reached at info@iddas2u.my, or you also call us at 057922769 / 0106545040, we are available from Monday-Friday, 10:00 am to 5:30 pm EST.
Online store FAQs
How do I know when my product will arrive?
We will provide you with a tracking number and you can confirm where your items are.
How do I place a Bulk Order?
Contact the marketing department or email us for more information.
How do I know if product can be delivered to my area?
Email : iddasfrozen@gmail.com
What if I am located in a remote delivery area?
We will use the best courier service for you.
What if I'm not in to receive my delivery?
Inform our marketing department directly at 05 - 7922769.
Where can I find full terms and conditions for delivery?
Get a delivery service with a delivery company registered with us.
Wholesale FAQs
What is the minimum or maximum order size?
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Can you pack my products with no label?
Yes. You can directly contact the marketing department to discuss further.
What is the delivery schedule?
Delivery will be made 7 days after we receive full payment from you. Your side will be given a tracking number for the delivery.
I'm looking for a particular product, do you stock it?
You can directly contact the marketing department to get more information so that we can help you.
How soon will my wholesale account be activated when I sign up?
After you register and pay the registration fee, the financial department will contact you by email for your next action.
How does pallet shipping work?
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Product & produce FAQs
What is non preservative food?
Healthy food is confectionery that is produced without using preservatives in the food content.
What's the advantage between non preservative food and HALAL certified?
Food without preservatives and certified HALAL by the Islamic Development Department of Malaysia is guaranteed to be clean and safe.
Is non preservative and HALAL certified food better for you than preservative and non HALAl food?
Yes for sure. Food without preservatives and certified HALAL is safer for you and your family to enjoy.